Overview
Designed and implemented a sophisticated internal tools platform, including automated email infrastructure and AI-driven services.
Details
Initiated and led the end-to-end design and implementation of the Gorjian Software Platform: a set of sophisticated server-side internal tools serving a GraphQL API to a TypeScript/React dashboard frontend.
Developed an automated email outreach/marketing infrastructure, replacing a high-volume manual system to significantly enhance sending volume, observability, and reliability - decreasing computing resource utilization by ~85%, with an average response rate above 30%.
Led a team of engineers in implementing a distributed data collection and enrichment pipeline, allowing associates to aggregate up-to-date data in minutes instead of days, resulting in 20% fewer bounce-backs.
Engineered custom AI-driven services for intelligent email responses and follow-ups, employing fine-tuned machine learning models to ensure personalized and timely engagement.